Dear Travel Troubleshooter: I rented a car through AAA this summer and received a contract for $386. When I picked up the car at the Hertz rental counter in Bend, Oregon, I was charged $458 — $72 more than my contract. After the trip, I contacted AAA, and it put me in touch with Priceline about the rental.
Priceline told me to send in the contract and rental receipt, and it would have Hertz honor the contract price. When I asked Hertz why the amount was different, a representative said my contract did not contain a summary of charges listing the weekly rate, fees and taxes. Without the weekly rate on the contract, Hertz didn’t know how to charge my contract amount.
I first contacted AAA for the details, and the company found it unusual that my contract did not have these details. Was it Priceline’s fault that the details were not included? I was in touch with Priceline a few times, and was told that it would contact Hertz. However, I never heard from Hertz. Can you help me get my $72 back?
— Nancy Caruso, Lynnfield, Massachusetts
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Answer: AAA should have quoted you a rate that included all taxes and fees. If this was an error, then your travel agent should have assumed the responsibility for its error and covered the difference. Instead, AAA punted to Priceline, which punted to Hertz — and no one took responsibility for the incorrect price quote.
In a case like this, it really helps to have a strong paper trail, including the initial price quote and the correspondence between you, your agent, Priceline and the car rental company. And fortunately, you did.
The correspondence you had suggested that everyone was …read more
Source:: The Mercury News – Lifestyle