Q: I purchased a GE Appliances washer and dryer set last November. I started noticing rusting around the entire top drum of my washer. I contacted GE in February concerning this issue.
I felt like something was wrong with the drum. There’s no way it can form rust when it has contact with water every time it’s in use.
GE sent a technician to my house. After examining the washer, he said a part was broken and that GE would replace the drum.
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All was well until I saw rust again in June. I contacted GE again. It sent out another technician. He said he’d never seen anything like this before. He blamed the water level and detergents.
I don’t know what’s wrong with my washer. Is it a defective part or the water levels and detergent? The last technician didn’t even examine my machine. He left after five minutes. I would like a new washing machine or a full refund. Can you help me?
Adrian Scott, Columbia, South Carolina
A: GE should have fixed your rusty washer quickly. After all, it was still under warranty. If GE couldn’t replace the defective part, it should have offered you a new machine or a refund.
Washing machines are complicated devices. My …read more
Source:: The Mercury News – Lifestyle