“My job is to create a great experience and community for our people,” Jack Lau, an employee-experience manager at Gearbox Publishing SF, told Insider.

Employee-experience manager was fifth on LinkedIn’s list of the fastest-growing jobs in the US.
The role involves helping employees stay interested and productive in their jobs.
Insider spoke with Jack Lau, an employee-experience manager in the Bay Area, about what that’s like.

Nearly three years after the pandemic yanked many of us from our offices and workplace routines, a new type of professional is on hand to help make sense of all the ways our jobs have changed.

Behold: the employee-experience manager.

The role scarcely existed a decade ago but ranked fifth on LinkedIn’s latest list of the 25 fastest-growing jobs.

At a time when employers are grappling with an array of human-resource challenges including an enduring labor shortage, burnout, and low engagement, employee-experience managers are a touch point between the rank-and-file and senior leadership.

On top of responsibilities around tracking and analyzing workflows and assisting with HR tasks like recruiting, hiring, and performance reviews, they are culture carriers for the organization.

“My job is to create a great experience and community for our people,” said Jack Lau, an employee-experience manager at Gearbox Publishing SF, an 80-person division of the video-game-development company Gearbox Software. “And that’s from the moment they’re looking for a job with us to the day they leave.”

LinkedIn suggests employee-experience managers command an average salary of $55,000 to $125,000, depending on the company and industry. The job typically requires three to five years of experience, and many people in it have transitioned from roles like office manager or human-resources business partner.

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To get a better understanding of the role and how to get a job as an employee-experience manager, Insider spoke with Lau, 38, via phone from his office in San Francisco.

This interview has been edited for length and clarity.

How did you get your start at Gearbox?

The job evolved. I started five years ago as an office manager doing all the things office managers do. I ordered supplies and company lunches, took care of shipping and receiving, and booked travel and planned events. I knew everyone at the company and had a lot of institutional knowledge.

When the pandemic hit, everybody started working from home — except for me. I was in the office five days a week to check the mail and make sure our servers were up and running. Being there by myself, I thought about my colleagues and what we were all going through. I began to think more about how I could help the company adapt to allow people to feel connected to something.

What did you come up with?

To bring everyone together, I had to put my whole self out there. So I started creating content like an influencer. Every morning I put up a new TikTok video on our company’s Slack channel.

At first they were silly: dances and trending sound effects. Then I realized I could give company updates: let people know …read more

Source:: Business Insider


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