Eduardo Vallin.

Eduardo Vallin, 30, is an ‘Instagram Concierge’ at the W Punta de Mita 5-star resort in Mexico.
Vallin analyzes guests’ profiles to recommend the best Insta-worthy photo locations to fit their aesthetic.
This is what his job is like, as told to freelance writer Kaila Yu.

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I like to think I have the best job in the world, since every day I get to work in paradise at the W Punta de Mita, a luxury boutique resort in Punta de Mita, Mexico.

W Punta de Mita’s main pool and cabanas.

I grew up in Guadalajara, and my first job was as an assistant to the PR manager at the TV channel Canal44. However, my dream was to work in hospitality, so I soon moved onto the front desk agent position at the Staybridge Suites Guadalajara Expo in 2013. I enjoyed the opportunity to connect with people from all around the world and help them have a memorable stay.

I worked at several other properties throughout the years, but lost my job at The Westin Santa Fe in Mexico City in June 2020 because of the pandemic. Luckily, a friend told me about an opening for the ‘W Insider’ position at the W Punta de Mita. I applied and got the job, and moved to Punta de Mita last November.

The hotel exterior after sunset.

As the W Insider – our version of a hotel concierge – I try to elevate each guest’s experience in every way possible. My goal is to make the impossible possible for our guests.

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We have a saying here called “Whatever/Whenever,” meaning there’s no request too big or too small.

An aerial view of the hotel suites at W Punta de Mita.

The best part about the job for me is seeing the look of joy on a guest’s face when we go above and beyond.

For example, one of our guests wasn’t able to participate in an excursion because he forgot his sneakers at home. I had the hotel purchase a pair for him, and the next day he woke up with brand new sneakers on his doorstep. He was so happy and grateful – it was a great Whatever/Whenever moment.

Another time, a guest requested chocolate bread from the dinner he’d had at our very exclusive Mesa1 restaurant for breakfast. Usually, this bread is only served at Mesa1, but we had the chef fire up the oven for the two hours necessary to make this special bread and delivered it hot and fresh to his room.

When I found out I’d be leading the brand new Instagram Concierge program, I was thrilled.

The resort’s bright, bold and colorful decor makes it popular for anyone looking to get amazing vacation photos, which is why we created this program to help our guests get the perfect shot.

Sunset at the Huichol Walkway.

Source:: Business Insider


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