United Club Newark Airport

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United Airlines is slowly reopening its premium lounges, aptly named United Clubs, across the country as more flyers return to the skies.

Only 10 lounges have opened their doors with at least one at each of United’s hubs in the US  but locations at 25 airports across the airline’s global network remain closed. They normally cater to the airline’s top flyers – including those flying in business and first class on select flights, elite status holders, and cardholders of certain United credit cards –  who have not yet returned in meaningful numbers to warrant the opening of additional lounges. 

United was similarly forced to close all of the Polaris lounges, its flagship lounge product geared towards international Polaris business class flyers that included showers, sit-down dining, and private suites. All Polaris lounges had been opened except for one location in Washington before the pandemic hit and the loss of premium international travelers warranted their temporary closure. 

With passenger priorities changing, United has adjusted the purpose of its lounges, focusing more on social distancing and safety than anything else. A five-point plan was crafted by the airline to guide the reopening process with a focus on examining everything from how guests enter the lounge to training staff on new health and safety policies and procedures.

Take a look inside what is now the only United Club at Newark Liberty International Airport.

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United has consolidated its Newark operation to Terminal C, the airport’s largest terminal used exclusively by United.

Even with the consolidation, the terminal remains quieter than normal with Newark seeing a reduction in daily United departures of around 50%.

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With fewer departures, only one of the four United lounges at the airport remains open.

It’s a quick walk or elevator ride up to the lounge but before passengers even step foot in the lounge, they’re greeted with a hand sanitizer station…

And a reminder of United’s new overall safety measures, in partnership with the Cleveland Clinic and Clorox. These signs can be found across the terminal from check-in to the gate.

Elevator riders will notice the social distancing placards that limit capacity to five at a time.

Those placards continue on the top floor and lead the way towards check-in.

The main hallway is divided by a rope where passengers heading into the lounge stay on the right and those leaving the lounge stay on the opposite side.

And there’s another hand sanitizer station for good measure.

Plexiglass partitions have been installed at check-in, a common trend across the entire airport that also sees these partitions at gates and ticket counters.

Visitors are encouraged to scan their own boarding passes when verifying their eligibility to enter as a way to reduce interactions between lounge staff and passengers.

This lounge just reopened in July after being closed in the early …read more

Source:: Business Insider


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