QR code phone restaurant

Summary List Placement

There are no winners during the pandemic. But some businesses are doing better than others. Restaurants, generally, aren’t doing great. Tech companies are doing better. Tech companies that support restaurants might be the closest thing to a winner the restaurant industry has

Restaurants have been through a lot this past few months. They were forced to close, then allowed to reopen slowly. Faced with a new, record-breaking wave of illness, restaurants in the US are again changing course, closing indoor seating, instituting curfews, and once again adjusting expectations as the reality of winter sets in.

Read more: QR codes ‘will become the new normal well beyond COVID,’ says CEO of retail startup Thanx. Here’s how restaurants are using the tech to help save in-person dining.

Now restaurants are open, and diners have returned — albeit in lower numbers. About two-thirds of respondents to a recent survey conducted by BentoBox, a restaurant website and service provider, say they’ve returned to dining out with others, including members of their immediate household or a quarantine pod. And 64% of respondents said they’ve felt at least somewhat safe while dining out. BentoBox surveyed 1,000 people using an online survey tool.

That’s good news for restaurants trying to ride out the pandemic, though it’s anything but business as usual.

“Restaurants are concerned with exactly what you would expect – reopening and operating safely with appropriate protections in place, making ends meet despite operating at reduced capacity, maximizing high-margin holiday revenue, and preparing for potential new or renewed restrictions,” said BentoBox CEO, Krystle Mobayeni. There’s a lot of concern and uncertainty heading into the winter months, she added.

Three-quarters of diners are at least concerned about the upcoming winter months at restaurants. About half of respondents to the fall survey felt combined indoor-outdoor operations for restaurants were appropriate, but 39 percent said they should operate outdoors only. 

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Still, the data shows that diners still have concerns.

Nearly 60% are worried about touching a reusable menu. About the same percentage are worried about a clean table and food. Interestingly, both of these numbers are down from a similar survey conducted by BentoBox in April when 78% reported concerns about clean food and tables and 74% were worried about touching a reusable menu.

Eight months into living with Covid, technology has stepped up to quell some fear.

The once-maligned QR code has returned as a way to minimize touching shared surfaces, offering a way to read the menu, order, or even pay the bill — 42% of respondents report seeing a contactless ordering and payment option at a restaurant. Restaurant point of sale companies like Toast, loyalty programs like Thanx, and payment processors like Square have all introduced QR codes that direct guests to digital interactions, limiting potentially anxiety-inducing face-to-face contact.

Restaurants have been adopting new technology since before the pandemic, of course. But thanks to the dramatic limits of face-to-face hospitality imposed in March and beyond, they’ve also been adopting it at record speed.

Diners are also seeing more digital menus. Thirty-five percent of survey …read more

Source:: Business Insider


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